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FAQ

Inquiring Minds Want to Know...

WHAT CLEANING PRODUCTS DO YOU USE?


At The Good Life Cleaning Co, cleaning products and tools are provided to make your cleaning session hassle and worry-free. While, we make green cleaning a priority, we do use brand-name products occasionally. Mr. Clean and Weiman's are examples. We do love "homemade cleaners" such as baking soda and vinegar and use them regularly. If you have a preference of cleaning products or would like 100% green cleaning, we are happy to accomadate. Just supply your favorite products and we'll get to work! Note: Products such as Easy-Off & bleach are not healthy for you or us. So, we chose not to use them regularly. Also, we prefer to use the homeowner's vacuum. You should not be exposed to others' dust. However, if you do not have a vacuum cleaner, we will provide one.




WILL THE INITIAL CLEANING TAKE LONGER THAN THE ONES THAT FOLLOW?


Yes. In order to bring your space up to a "maintenance" standard, the first cleaning will take longer than the following visits so we can give your space the cleaning it deserves. Homes that have not been cleaned for a while or homes with shedding pets will take longer to clean as well.




BILLING?


Easy Peasy. TGL's Cleaning Services operate just like your subscription to Netflix. The price of your cleaning is automatically charged to your credit card each month. This guarantees you uninterupted service and eliminates invoices and payments from your life completely.




WHAT IF I NEED SOMETHING EXTRA DONE?


We are certainly willing to provide extra services if our schedule allows. Please understand that these will be done at an extra chrage.




WHAT DO I NEED TO TIDY TO PREPARE MY HOME FOR A CLEANING?


It is always helpful to have clutter and mess cleared away the best that you can. This is beneficial for many reasons. First, the less time we spend clearing clutter, the more time we can spend cleaning. Secondly, if we are clearing away your clutter, we may place something somewhere you can't find it. Neither one of us wants that! We do not require all surfaces to be entirely cleared. But, a general pick-up is appreciated.




TELL ME MORE ABOUT GREEN CLEANING


If harsh chemicals are removing dirt, grime, dust, and germs from your home, what is removing the harsh chemicals? At the Good Life Cleaning Company, we use a combination of store brand & "homemade" cleaners. The base ingredients in these include vinegar, hydrogen peroxide, and dish soap. Store brand chemicals include Clean by Peroxy (Green Seal Approved), Barkeepers Friend, Method, Swiffer, and Odoban (US EPA Partner). Essential oils are used in many of our cleaners also. Citrus & mint are always a favorite! Essential oils are all natural, smell great, and have many antibacterial qualities. If you have health issues that would prohibit the use of these cleaners, that's not a problem. Just supply cleaners you would like us to use, and we're all set!




WHAT IF I NEED TO CANCEL OR RESCHEDULE MY APPOINTMENT?


When your cleaning session is scheduled, that time is set aside for you alone. We do not have the luxury of walk-in business to make up for the lost income to our company due to cancellations. Thus, if you wish to cancel or reschedule an appointment, a 48-hour notice is required. We will do our best to reschedule an appointment, but sometimes, it is not possible. Cancellation fees are as follows: - If a you cancel your appointment or we are not able to reschedule, a 25% cancellation fee will apply. - If less than 48 hours notice is given and we are not able to reschedule, a 50% cancellation fee will apply.




WHAT LOCATIONS DO YOU SERVICE?


You want to do business with a local company you know, like, and trust, right? The Good Life Cleaning Company is locally owned and services a variety of customers around the Springfield MN area. We love it here and are committed to making it a cleaner place...one house at a time.




ARE YOU INSURED?


Yes! Professional cleaning services carry liability insurance in case something gets broken or damaged in your home. This will provide you with security and peace of mind during service. You may also want to inform us if you have any items that require special care. All of our employees are covered by Workers' Compensation coverage. So, if they were to be injured in your home, you would not be held liable in any way. All employees are considered employees of TGL so any injury or liability issues are our responsibility. Not yours. We also carry a surety bond.




TELL ME MORE ABOUT YOUR JANITORIAL SERVICES


If you're searching for a cleaning company for your office or commercial facility, you've come to the right place. TGL is fully licensed and insured to service your building. We are not a franchise, so we have pricing and scheduling flexibility that is required for any type of facility. We are staffed with screened and trained employees who are delighted to show up every day and make your building smell great and look professional. We use software specifically designed for janitorial companies to ensure consistency and quality every time.





Most businesses struggle to find a quality cleaning service that is reliable. At The Good Life Cleaning Co. our superior & dependable service puts your mind at ease. When we take care of the cleaning, you can focus on what you do best - running a successful business.

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Contact

Phone: (507) 227-8767

email: twinkletime4sure@gmail.com